Shipping and returns


We will ship your products fast and well

Refund policy

In the event that an item is defective or does not correspond to what was ordered, Mobile Expert agrees to refund within 15 days from the date of delivery, provided it is accompanied by the delivery invoice. To qualify for a return, your item must be unused and in the same state you received. It must also be in the original packaging.


Sale items

Only regular priced items can be refunded. Unfortunately, the sale items are not refundable.



To return a product, the customer must go to our Mobile Expert Chicoutimi store, where the staff will exchange or refund, free of charge. You can also send it to: 1415 rue des Champs-Elysees, Chicoutimi, QC, G7H6J2, Canada. You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable.